Cookie Policy
At a glance
This Policy explains how Zari uses cookies and similar technologies on the website, billing portal, and related web pages.
1. Who this Policy applies to
This Policy applies to visitors to the Zari website, users of the Zari portal, and people who interact with Zari web pages that use cookies or similar technologies.
It does not automatically apply to the native mobile app unless the app uses embedded web pages or browser-based billing/support flows that rely on the same technologies.
2. What cookies and similar technologies are
Cookies are small text files placed on your browser or device when you visit a website. Similar technologies can include local storage, pixels, tags, SDK-style web scripts, and other tools that help websites recognise activity, remember information, or measure usage.
For simplicity, this Policy refers to these tools collectively as cookies unless the distinction matters.
3. The types of cookies we may use
Depending on how you use Zari, the website may use these categories of technologies:
- Strictly necessary cookies, which are needed for essential website functions such as login sessions, security, fraud prevention, load balancing, and consent storage.
- Preference cookies, which remember choices such as consent settings, language, or region-related selections.
- Analytics or performance cookies, which help us understand website traffic, usage trends, and service reliability.
- Support or communications-related technologies, where needed to help route support experiences or keep service forms functioning correctly.
4. Why we use cookies
- To keep the website and billing portal working properly.
- To maintain secure sign-in sessions and protect accounts against misuse.
- To remember preferences such as consent choices and regional settings.
- To understand how users interact with pages so we can improve performance, navigation, and reliability.
- To support troubleshooting, diagnostics, and limited service analytics.
- To support payment and billing journeys where technically necessary.
5. Categories of cookies we may use
The exact cookies in use can change over time as the website and portal evolve, but they remain within the categories described in this Policy and our consent controls.
6. Analytics and measurement
Zari uses Firebase Analytics to help understand website traffic patterns, page performance, feature usage, and general product interest. These analytics help us improve the website and customer journeys.
Where required by law, non-essential analytics technologies are activated only after valid consent through our cookie banner or cookie preference controls.
If we introduce or change analytics providers materially in future, we may update this Policy to reflect that change.
7. Payment, billing, and embedded services
If you use the Zari portal or billing-related web flows, cookies or similar technologies may also be used as part of secure payment journeys, fraud prevention, session continuity, and page reliability.
Some payment-related technologies may be provided by third-party services such as Paynow and, where relevant, mobile money flows such as EcoCash. Additional processors such as Stripe may be added later for some markets, and this Policy may be updated when that happens.
8. How long cookies stay on your device
Some cookies are session-based and disappear when you close your browser.
Others remain for a longer period so they can remember settings, recognise repeat visits, or support analytics over time.
The exact lifespan depends on the specific cookie and its purpose.
9. Your choices and controls
Zari provides a cookie banner and cookie preference controls so users can choose whether to accept non-essential cookies where required by law.
You can also control cookies through your browser settings. Most browsers let you block or delete cookies, though doing so may affect sign-in, billing flows, saved preferences, or other website features.
If you decline non-essential cookies, strictly necessary cookies may still be used where needed for security, core site operation, consent storage, or billing/session continuity.
10. Do Not Sell or Share / targeted advertising
Zari does not sell personal information for money in the ordinary sense through cookie use.
If Zari later uses advertising or cross-context behavioural tracking technologies that trigger additional opt-out rights under laws such as California privacy law, we will update our notices and controls accordingly.
11. Changes to this Policy
We may update this Cookie Policy from time to time to reflect legal, technical, or operational changes. When we do, we will update the effective date and, where appropriate, take reasonable steps to notify users of material changes.
12. Contact us
- Legal / privacy: legal@zarihq.com
- Support: support@zarihq.com
- General enquiries: hello@zarihq.com
- Phone / WhatsApp: +263787545553
- Website: zarihq.com
- Registered office: 27 Talbot Road, Southerton, Harare, Zimbabwe